Professional Eye wear Repair/Restoration Service | Plastic Syndrome
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    • Why you need to repair your glasses?
    • Latest Laser Welding Technology
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  • How to Order
  • Custom/ Bespoke Eyewear
  • Eyewear Frame Repairs
    • Metal frame repair
    • Plastic frame repair
    • Other service
    • Lens Replacement
  • Custom Nose Pads
    • Custom Sun-Clip
  • Contact us
  • Glasses Brands Repairs
  • Location We Service
    • Sydney NSW Australia
    • Parramatta NSW Australia
    • Melbourne VIC Australia
    • Geelong VIC Australia
    • Brisbane QLD Australia
    • Gold Coast QLD Australia
    • Cairns QLD Australia
    • Adelaide SA Australia
    • Perth WA Australia
    • Canberra ACT Australia
    • Darwin NT Australia
    • Tasmania Australia
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Q & A

Frequently Asked questions ​

Broken Glasses, Eyeglasses, Sunglasses Frame Repair/Fix Expert in Sydney, Melbourne, Brisbane, Adelaide, Perth, Darwin, Tasmania Australia


Q. How to place an order?

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Please, follow simple steps to conveniently and securely send us your damaged glasses from "HOW TO ORDER" tab in our web  site.

Q. Average cost & Turnarround

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There is no middle man – and in fact, all spectacles, eyeglasses & sunglasses frames repair service are shipped directly to you,
​the Customer instead of visiting local optometrist or optical store at an affordable price, hassle free! 
​

       Most frame repairs average cost only around $79. All repairs include required parts, labor and 5-7 working days turnaround for repairs.                         Sometimes there are multiple repairs or necessary replacements & extra parts needed. We will always contact you in case any extra work/ parts is             needed and we will not proceed without your approval. We now offer optional express service on all of our repairs. 
       We know most customers cannot be without their glasses and we are here to help in a quick and efficient way.

Q. What can we repair

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We can repair all of designer brands like Versace, Chanel, Dior, Persol, D&G, Gucci, Oakley, Prada, Ray ban, Tom ford, Tiffany etc and all frames of any metal or plastic and we can repair any part of your spectacles or sunglasses. Most of repairs are done within 3days after receiving. 
We can perform the most difficult repairs with extreme levels of precision, that are permanent & almost invisible.


Q. Type of repairs

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- Metal frames : Weld temple hinges, Bridge welds, Nose pad & arm welds, Eyewire welds, Spring hinge repairs, remove broken screws, 
                   Rimless frame repair.

         - Plastic frames : All types to hinge replacement, Temple replacements, Spring hinge repairs, Bridge and rim repairs,  a set of Asian-Nose pad  

         - Spring Hinge Repair : We have developed a technique to repair just about any spring hinge mechanism available. 
                                    This saves time & expense, trying to match designer temples that are often discontinued. 

         - Sunglasses : As spectacles, sunglasses can be repaired in the same way as they are generally made from the same materials.

Q. What CAN NOT we repair

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- We CAN NOT repair scratched or broken lenses.
- We CAN NOT repair aluminum material frame.
- It really depends on each individual case, but will do our best to fix it.
         - If we cannot repair your glasses there is NO CHARGE.

Q. Will my frame fit me when they are returned?

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Your frame is carefully adjusted back to its original alignment. 
Any issues regarding progressive lens adjustment can be easily tweaked by your personal optician.

Q. Parts, Materials & Guarantee

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We specialize in repairs, and we do not provide parts made by specific brands. We can fix plastic, metal, or rimless glasses. We use high-quality, universal components that we custom fit to your eyeglasses or sunglasses. Any pair of glasses or sunglasses repaired by Plastic Syndrome, will be covered by our amazing unconditional 6 month warranty in terms of same spot.

Q. Handling  and Postage cost

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Handling and postage cost are included with service cost for shipping back to you Australia wide.
International price may vary depending on location, generally additional $20

Q. Payment Method & Terms

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dWe accept direct deposit into our bank account & Paypal, Credit Card (Master, Visa, Amex) 

1) Direct deposit into our bank account  

           EFT : Electronic Funds Transfer (from Australian bank accounts only but you can choose other option if you are outside of Australia)

            Transfer the funds using the Account details below

            Bank : Commonwealth 
            Account holder : Plastic Syndrome
            BSB : 062-319 
            Account No : 1050 2841
            Payment Terms : 10days
           
          
Identify yourself : Make sure you provide some details (eg Name ) in the Reference Name/Number section of your payment transfer so we can                identify the payment as being from you. The words "Repair glasses" or similar do not identify you.
      
         2) Paypal- the safe, easy way to pay and get paid online.

            Please, Sign up below site for your payment :
            https://www.paypal.com/au/webapps/mpp/home
          
         
3) Credit Card (Master, Visa, Amex)
           
            Please, let us know and arrange your payment by credit card if you prefer

​


    ENQUIRIES/ SEND US A MESSAGE

    Should you have any query, please fill out the form below and one
    of our team members will respond to you as soon as possible.
    Max file size: 20MB
Submit
Note: 
When you tried to submit your quotation and general enquiry forms via our website, somehow the submit buttons do not work or fail (Especially, do not seem to work on a Mac) 
In that case, please attempt to contact us via our 
e-mail: [email protected]  
Sorry for any inconvenience. 

WHAT OUR CUSTOMER HAVE TO SAY ABOUT OUR SERVICE.

We value the feedback we receive from our customers and actively seek to gather their thoughts and input.  Below are some of the recent comments our customers have made about working with us.
We will appreciate your positive feedback
​to increase our commitment and confidence.

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PLASTIC SYNDROME
Asian Fit Nose pads
Bespoke handcrafted eyewear Sydney Australia

ASIAN FIT EYEWEAR

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Asian Fit Nose pads Installation Service Sydney Australia 

Contact Us

E mail : [email protected]glassesandsunglasses.repair
FaceBook: PlasticSyndrome
Instagram:@RepairMyGlasses
Twitter : @RepairMyGlasses
WhatsApp ID: PlasticSyndrome
WeChat ID : PlasticSyndrome
LINE ID : PlasticSyndrome
KakaoTalk ID: PlasticSyndrome

Contact Number :  (+61) 415 420 525
Repair Technician: Ricky Lim

We prefer to use email or message for enquiries with a photo of the item requiring repair to ensure that all our customers receive a quick response directly from a expert specs repair technician team
Get your FREE Quote by clicking below button !
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One-Stop Eyewear Solution, Plastic Syndrome
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  • Home
  • About Us
    • Why you need to repair your glasses?
    • Latest Laser Welding Technology
    • Unique Material Eyewear Repair
  • How to Order
  • Custom/ Bespoke Eyewear
  • Eyewear Frame Repairs
    • Metal frame repair
    • Plastic frame repair
    • Other service
    • Lens Replacement
  • Custom Nose Pads
    • Custom Sun-Clip
  • Contact us
  • Glasses Brands Repairs
  • Location We Service
    • Sydney NSW Australia
    • Parramatta NSW Australia
    • Melbourne VIC Australia
    • Geelong VIC Australia
    • Brisbane QLD Australia
    • Gold Coast QLD Australia
    • Cairns QLD Australia
    • Adelaide SA Australia
    • Perth WA Australia
    • Canberra ACT Australia
    • Darwin NT Australia
    • Tasmania Australia
  • Track Your Item
  • Blog
  • Q & A
  • Feedback