Q & A
Frequently Asked questions
Broken Glasses, Eyeglasses, Sunglasses Frame Repair/Fix Expert in Sydney, Melbourne, Brisbane, Adelaide, Perth, Darwin, Tasmania Australia
Q. How to place an order?
Please, follow simple steps to conveniently and securely send us your damaged glasses from "HOW TO ORDER" tab in our web site.
Q. Average cost & Turnarround
There is no middle man – and in fact, all spectacles, eyeglasses & sunglasses frames repair service are shipped directly to you,
the Customer instead of visiting local optometrist or optical store at an affordable price, hassle free!
Most frame repairs average cost only around $79. All repairs include required parts, labor and 5-7 working days turnaround for repairs. Sometimes there are multiple repairs or necessary replacements & extra parts needed. We will always contact you in case any extra work/ parts is needed and we will not proceed without your approval. We now offer optional express service on all of our repairs.
We know most customers cannot be without their glasses and we are here to help in a quick and efficient way.
the Customer instead of visiting local optometrist or optical store at an affordable price, hassle free!
Most frame repairs average cost only around $79. All repairs include required parts, labor and 5-7 working days turnaround for repairs. Sometimes there are multiple repairs or necessary replacements & extra parts needed. We will always contact you in case any extra work/ parts is needed and we will not proceed without your approval. We now offer optional express service on all of our repairs.
We know most customers cannot be without their glasses and we are here to help in a quick and efficient way.
Q. What can we repair
We can repair all of designer brands like Versace, Chanel, Dior, Persol, D&G, Gucci, Oakley, Prada, Ray ban, Tom ford, Tiffany etc and all frames of any metal or plastic and we can repair any part of your spectacles or sunglasses. Most of repairs are done within 3days after receiving.
We can perform the most difficult repairs with extreme levels of precision, that are permanent & almost invisible.
We can perform the most difficult repairs with extreme levels of precision, that are permanent & almost invisible.
Q. Type of repairs
- Metal frames : Weld temple hinges, Bridge welds, Nose pad & arm welds, Eyewire welds, Spring hinge repairs, remove broken screws,
Rimless frame repair.
- Plastic frames : All types to hinge replacement, Temple replacements, Spring hinge repairs, Bridge and rim repairs, a set of Asian-Nose pad
- Spring Hinge Repair : We have developed a technique to repair just about any spring hinge mechanism available.
This saves time & expense, trying to match designer temples that are often discontinued.
- Sunglasses : As spectacles, sunglasses can be repaired in the same way as they are generally made from the same materials.
Rimless frame repair.
- Plastic frames : All types to hinge replacement, Temple replacements, Spring hinge repairs, Bridge and rim repairs, a set of Asian-Nose pad
- Spring Hinge Repair : We have developed a technique to repair just about any spring hinge mechanism available.
This saves time & expense, trying to match designer temples that are often discontinued.
- Sunglasses : As spectacles, sunglasses can be repaired in the same way as they are generally made from the same materials.
Q. What CAN NOT we repair
- We CAN NOT repair scratched or broken lenses.
- We CAN NOT repair aluminum material frame.
- It really depends on each individual case, but will do our best to fix it.
- If we cannot repair your glasses there is NO CHARGE.
- We CAN NOT repair aluminum material frame.
- It really depends on each individual case, but will do our best to fix it.
- If we cannot repair your glasses there is NO CHARGE.
Q. Will my frame fit me when they are returned?
Your frame is carefully adjusted back to its original alignment.
Any issues regarding progressive lens adjustment can be easily tweaked by your personal optician.
Any issues regarding progressive lens adjustment can be easily tweaked by your personal optician.
Q. Parts, Materials & Guarantee
We specialize in repairs, and we do not provide parts made by specific brands. We can fix plastic, metal, or rimless glasses. We use high-quality, universal components that we custom fit to your eyeglasses or sunglasses. Any pair of glasses or sunglasses repaired by Plastic Syndrome, will be covered by our amazing unconditional 6 month warranty in terms of same spot.
Q. Handling and Postage cost
Handling and postage cost are included with service cost for shipping back to you Australia wide.
International price may vary depending on location, generally additional $20
International price may vary depending on location, generally additional $20
Q. Payment Method & Terms
dWe accept direct deposit into our bank account & Paypal, Credit Card (Master, Visa, Amex)
1) Direct deposit into our bank account
EFT : Electronic Funds Transfer (from Australian bank accounts only but you can choose other option if you are outside of Australia)
Transfer the funds using the Account details below
Bank : Commonwealth
Account holder : Plastic Syndrome
BSB : 062-319
Account No : 1050 2841
Payment Terms : 10days
Identify yourself : Make sure you provide some details (eg Name ) in the Reference Name/Number section of your payment transfer so we can identify the payment as being from you. The words "Repair glasses" or similar do not identify you.
2) Paypal- the safe, easy way to pay and get paid online.
Please, Sign up below site for your payment :
https://www.paypal.com/au/webapps/mpp/home
3) Credit Card (Master, Visa, Amex)
Please, let us know and arrange your payment by credit card if you prefer
1) Direct deposit into our bank account
EFT : Electronic Funds Transfer (from Australian bank accounts only but you can choose other option if you are outside of Australia)
Transfer the funds using the Account details below
Bank : Commonwealth
Account holder : Plastic Syndrome
BSB : 062-319
Account No : 1050 2841
Payment Terms : 10days
Identify yourself : Make sure you provide some details (eg Name ) in the Reference Name/Number section of your payment transfer so we can identify the payment as being from you. The words "Repair glasses" or similar do not identify you.
2) Paypal- the safe, easy way to pay and get paid online.
Please, Sign up below site for your payment :
https://www.paypal.com/au/webapps/mpp/home
3) Credit Card (Master, Visa, Amex)
Please, let us know and arrange your payment by credit card if you prefer
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Note:
When you tried to submit your quotation and general enquiry forms via our website, somehow the submit buttons do not work or fail (Especially, do not seem to work on a Mac) In that case, please attempt to contact us via our e-mail: [email protected] Sorry for any inconvenience. |
WHAT OUR CUSTOMER HAVE TO SAY ABOUT OUR SERVICE.We value the feedback we receive from our customers and actively seek to gather their thoughts and input. Below are some of the recent comments our customers have made about working with us.
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