Plastic Syndrome Frame Repairs Service

Follow these simple steps to conveniently and securely send us your damaged glasses.

01 Repair enquiry & quote

We know most customers cannot be without their glasses and we are here to help in a quick and efficient way.
Now, we offer FREE QUOTE about your broken glasses for repair cost by our technician team and we reply back your quote as soon as possible.
Please, fill out below form and upload your broken frame picture.

FREE-QUOTE FORM

02 Choose your service either mail-in or walk-in.

Premium Mail-in Service (Domestic & International)

We serve mail-in orders Australia wide & International as well. All repairs are fixed as soon as
they arrive and return postage is free of charge for domestic, international return & process may vary depending on country. To send it in, follow our mail-in instructions.

Once you receive your quote and if you are happy with quote & working period,
download and print the order form, fill out below MAIL-IN SERVICE FORM for your place an order and post it to us together with your spectacles or sunglasses.

MAIL-IN SERVICE FORM

Please, make sure you take the necessary precautions to protect your frames/lenses before mailing them to us.
Using a hard case and/ or bubble wrap will help ensure that they arrive to us in the same condition as when you packaged them.
A padded envelope or small box will help to further protect your shipment.

Receiver: PLASTIC SYNDROME
Contact number: +61 415 420 525 (Ricky Lim)
Postal Address : PO BOX 999, Horsham, VIC 3400 Australia

Walk-in Service (Locals Only)

Local to Horsham VIC Australia? Walk-in and drop-off your glasses for repair service.
We provide walk-in service based on appointment. Walk-in and drop-off your broken eyeglasses or sunglasses frames during trading hours for walk-in service. We will have your eyeglasses/sunglasses frame repair ready for you within 24-hours. Often times eyeglasses/sunglasses repairs can be done while you wait.

Once you receive your quote and if you are happy with quote & working period,
download and print the order form, fill out below WALK-IN SERVICE FORM for your place an order and bring it us together with your spectacles or sunglasses.

book an APPOINTMENT

walk-in service form

Please, make sure you make the appointment for your walk-in service through the above "BOOK AN APPOINTMENT" link, before you visit and bring your walk-in service form with broken glasses.

Email: info@PlasticSyndrome.com
Contact number: +61 415 420 525 (Ricky Lim)
Studio Address : Unit1/11 Olga Avenue, Horsham, VIC 3400 Australia

03 Confirmation & Payment

After you send us your spectacles/glasses using the ORDER FORM, once we have received them, our technicians will examine them to see exactly what we can do for you, we then email or text you with an all-inclusive price and at this point we will require payment to proceed with the repair. Then we will phone you or email you and check what we propose to do.

ACCEPTED METHODS OF PAYMENT

Direct Bank Transfer
Cash
Credit Card (Master, Visa, Amex)
Paypal

Transfer the funds using the Account details below

      Bank : Commonwealth
      Account holder : Plastic Syndrome
      BSB : 062-319
      Account No : 1050 2841
      Payment Terms : 5 days

Identify yourself : Make sure you provide some details (eg Name ) in the Reference Name/Number section of your payment transfer so we can identify the payment as being from you. The words "Repair glasses" or similar do not identify you.

04 Tracking number

If you supply an e-mail address or mobile number, we will send you the tracking number to confirm shipment.
Also, you can check either tracking number and before & after picture from our facebook page and your e-mail we sent.

TRACK YOUR ITEM

05 Feedback & Like on Facebook

See your repaired glasses before & after picture from our facebook page and if you like it, please click like button on facebook page of Plastic syndrome and share with your friends.
We will appreciate your positive feedback to increase our commitment and confidence.

WRITE A REVIEW